Activity 1
Takeaway 09:
Communication in the workplace: Travel & Tourism
  1. Excellent customer service is a vital part of working in a travel agency. Using the same layout as found in the "Communication in the workplace" and the same travel agency, devise a suitable letter that could be sent out to clients on return from their holiday. For this activity you can use the same name and address of the client.
  2. Give examples of when other standard/routine letters would be used in a travel agency.